Pranamya's CV
Pranamya Gopalakrishnan
Application Support Analyst | RPA Developer
Profile summary
With 7+ years of experience across banking and fintech, I maintain high application availability while driving operational efficiency through robotic automation. My technical background spans L2/L3 support for enterprise Java systems, ITIL incident management, and log/SQL diagnostics. At Bank of America, I maintained 24/7 stability for 20+ core banking applications and monitored 100+ daily batch jobs, earning corporate Silver and Bronze awards for critical release support, server CPU optimization, and Data Centre isolation stability. At Servion Global Solutions, I engineered UiPath and NICE RPA workflows for ledger posting, card operations, and reconciliations, boosting workflow efficiency by 50% and saving 100+ manual hours monthly. Certified in NICE Automation and UiPath AI Center with a B.Tech in IT, I deliver structured application support and reliable automation solutions.
Career highlights
Production Support Operations: Directs 24/7 production support operations, managing incident workflows and system stability across critical banking infrastructure while maintaining high availability.
RPA Bot Engineering: Engineered robotic process automation bots and automated repetitive departmental processes, reducing manual operational workload by 100+ hours monthly.
SLA and Incident Management: Achieved 95% plus SLA compliance through structured management of incident, problem, and change requests across over 20 critical banking applications.
Automation Certifications: Earned multiple professional credentials including NICE Advanced Automation Solutions R7.0 Automation Associate and Managing ML Models with UiPath AI Center.
Key skills
Professional experience
Directs round-the-clock production support operations, managing incident workflows and system stability across critical banking infrastructure. Coordinates release deployments with engineering teams while applying ITIL service frameworks to maintain high availability.
- Maintains uptime across over 20 critical banking applications by delivering round-the-clock level 2 and level 3 support.
- Achieved 95% plus SLA compliance through structured management of incident, problem, and change requests.
- Saved over 40 manual hours monthly by analyzing SQL queries and system logs.
- Monitors over 100 daily batch jobs and resolves execution failures within SLA timelines.
- Led root cause analysis sessions and authored technical knowledge documentation to lower resolution times.
Managed robotic process automation development, collaborating with analysts to define project scope and translate business requirements into technical design specifications while directing support operations for active bots.
- Engineered RPA bots that reduced manual operational workload by 100+ hours monthly.
- Automated repetitive departmental processes, improving overall operational efficiency by 50%.
- Authored PDD and SDD documents with analysts, ensuring 100% scope alignment.
Education
NICE Advanced Automation Solutions R7.0 - Automation Associate | NICE NICE APA R7.0 - Designer Automation Essentials NICE Automation Advisor | NICE Managing ML Models with UiPath AI Center | UiPath Process Mining for RPA | LinkedIn
- GPA: 3/4
Certifications
Languages
English · Fluent
Tamil · Fluent
Hindi · Fluent
Arabic · Basic